FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

Are you a manufacturer or a trade company?

EXCELLENT is a new trade company, but its head company Xuzhou Huasheng Silk Products Co., Ltd. is a MANUFACTURER specialized in making silk products for 26 years who owns not only the factory but also has more than 1000 mu of fields to plant the mulberry tree and employ the professional breeder to feed the silkworm babies to make sure the whole process from they grow up to spin the silk cocoons is 100% natural.

What are your prices?
Our prices are subject to change depending on supply, the quantity and other market factors. We will send you an updated price list after your company contact us for further information.
Do you have a minimum order quantity?
Yes, we require all international orders to have an ongoing minimum order quantity. If you are looking to resell but in much smaller quantities, we recommend you consult the customer service.
Can you supply the relevant documentation?
Yes, we can provide most documentation including Certificate of Origin, B/L, commercial invoice, packing list and other export documents where required.
What is the average lead time?
For mass production, the lead time is 15-20 days after receiving the deposit payment. The lead times become effective when (1) we have received your deposit, and (2) we have your final approval for your products. If our lead times do not work with your deadline, please go over your requirements with your sale. In all cases we will try to accommodate your needs. In most cases we are able to do so.
What kinds of payment methods do you accept?
You can make the payment to our bank account, Western Union or PayPal:
30% T/T deposit, the rest amount should be paid before the shipment, pls do not worry, the real photos will be provided for you to check before the delivery.
Do you guarantee safe and secure delivery of products?
Yes, we always use high quality export packaging. Specialist packaging and non-standard packing requirements may incur an additional charge.
How about the shipping fees?
The shipping cost depends on the way you choose to get the goods. Express is normally the quickest but also most expensive way. By sea freight is the best solution for big amounts. Exactly freight rates we can only give you if we know the details of amount, weight and way. Please contact us for further information.
What's the exact features of the silk quilt?
Soft, warm, green, slip, breathable, gentle, hygroscopic, non-itching, antistatic, windproof, dehumidify, soothe, nourish and balance human skin, promote sleep, anti-bacterial, anti-allergic and skin-friendly, good cold resistance and constant temperature, prevention of rheumatism, arthritis and skin diseases...
Why we choose you? What's your advantage?
The company has been engaged in making silk products since 1993, so all aspects have been already very matured and perfected; The raw material (silkworm cocoon) is 100% natural and green; You can enjoy the competitive price, guaranteed quality and in-time service here; Almost 500 workers in the factory can ensure the productivity and delivery time; Professional foreign trade team will help you solve your problems...
Do you accept OEM orders?
Yes, absolutely.
Can you offer a sample and how long for making it?
Sure, we are glad to send samples and the sample charges will be returned if order confirmed, or you can just pay the shipping fee to get a free small swatch. It will take about 3-5 weekdays to make samples.

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